Warranty Claims and Issues

Call BBS Service & Warranty at (914)592-2872 x109 and schedule an appointment, or fill out our form to the right.  Please be ready to provide us with the VIN (Vehicle Identification Number) and the Manufacturer's Body number.

BRING the BUS to BIRD BUS at the scheduled time.

Let BBS Diagnose & Fix the problem!


BIRD BUS WARRANTY CLAIM


It is our desire to serve you as quickly and effectively as possible. Please search through the headings below to find important warranty information. If you have a Warranty related question and cannot find the answer under the headings below please fill out our contact form to the right, or call us at 914-592-2872 ask for Warranty.

We at Bird Bus Sales are eager to ensure your continued satisfaction with your new bus.  There may come a time when repair covered under your Warranty Policy is needed. The following information is provided to help you understand how to utilize the warranty services and get your bus back on the road.

WE ARE YOUR ADVOCATE!

Bird Bus Sales, Inc. acts solely as an administrator of the warranties for each component manufacturer. The Original Equipment Manufacturer (OEM) provides to you their own expressed warranty. Bird Bus Sales covers only what the OEM explicitly states in the owner's certificate. If you are unable to locate this certificate, please contact our Warranty Administration Office, and we would be happy to provide you with another one.
The warranty policy described in each individual owner's certificate is intended to cover the reasonable cost of making repairs to your bus for parts that fail within the designated warranty period. Having the cost of a repair covered under the warranty policy means you have followed all the maintenance procedures outlined in the Owner's Manual. It also means the part failed within the designated warranty period. The Warranty Policy does not cover routine maintenance. It, also, does not cover repairs for parts failing outside the designated warranty period. If you have any questions, please fill out the form to the right, or call our Warranty Administration Office at 914-592-2872; ask for Warranty.

Procedures for Filing a Warranty Claim

If you experience a problem with your new bus, it is imperative you contact our Warranty Administration Department prior to making the repair. Together we will come to a solution to get your bus back into operation with the least amount of inconvenience.


1) Contact Bird Bus Sales' Warranty Administration Office immediately to obtain repair authorization. Bird Bus will obtain the pertinent information from the customer such as bus body number, mileage, cause of problem, and approximate repair cost. Please have that information available before contacting our Warranty Administration Office.

You may file a warranty claim using several, convenient methods:

Service: 914-592-2872
Parts: 866-BIRD-068

Fax: (914) 592-0285

By electronic form Follow link:
Warranty Form

2) Depending on the type of problem, our Warranty Administration Office will discuss with you the best way to get your bus back on the road. We may ask you to return the bus to our service facility or take it to another authorized warranty service facility. If circumstances warrant, you will be given authorization to repair it at your own facility.


3) In order for us to assist you with warranty reimbursements through the OEM warranty, any parts used in the approved repair must be obtained through Bird Bus Sales. Once you have received authorization and the replacement part(s) (if necessary) from Bird Bus Sales, you may then perform the required repair.


4) Return the failed part along with your completed repair invoice to the Bird Bus Sales' Warranty Administration Office. Prior to sending the invoice, please ensure it contains the following information: body number, mileage, complaint, cause of failure, and correction.

 
5) Upon receipt of the failed part and repair invoice, Bird Bus Sales will credit your account for the cost of the failed part(s) and file a claim back to the OEM to obtain additional credit for any approved labor costs incurred.

 


LOCATIONS

     BIRD BUS SALES PARTS & SERVICE
      2 Warehouse Lane, Elmsford, NY 10523
      T (866) 247-3068 - F (914) 592-0285
      Blue Bird, Micro Bird, Cummins, Commercial Buses, All Bus Parts

     TRUX BLUE BIRD CARE CENTER
      1365 Lakeland Avenue, Bohemia, NY 11716
      T (631) 563-1398 - F (631) 563-1397
      Cummins, Micro Bird, Blue Bird, Blue Bird Parts, All Chassis Parts

     AUTHORITY ON TRANSPORTATION
      933 Motor Parkway, Hauppauge, NY 11788
      T (914) 592-2872 - F (914) 592-0285
      Activity Buses

     FACTORY SYSTEMS
      157 48th Street, Brooklyn, NY 11232
      T (718) 832-7371 - (718) 680-7683
      Activity Buses

     CUMMINS POWER LLC
      41-85 Doremus Avenue, Newark, NJ 07105
      T (973) 491-0100 - F (973) 491-5383
      Cummins

     CUMMINS POWER LLC
      890 Zerega Avenue, Bronx, NY 10473
      T (718) 892-2400 - F (718) 829-0034
      Cummins

     M&S TRUCK & BUS REPAIR
      590 County Road 105, Monroe, NY 10950
      T (845) 782-5191 - F (845) 782-3294
      Activity Buses